Outbound Data and Research Specialist

Description

The Outbound Data and Research Specialist is responsible for identifying new sales opportunities for Paycom found in online forums, review sites, and social media.

RESPONSIBILITIES

• Use social media monitoring software (e.g., Meltwater) to identify relevant conversations on Facebook, Twitter, and LinkedIn to identify individuals and organizations exhibiting a sales opportunity such as initiating a payroll project or dissatisfaction with their current vendors.
• Establish the context for an individuals or organizations payroll need and interpret what Paycom solution and value proposition it is aligned to.
• Define the type of sales opportunity in Paycom's CRM system, its related organization, and the person or persons related to the opportunity and then assign to the right direct sales resource for follow-up.
• Work with Paycom's marketing database manager to determine how social prospecting lead generation will be measured and monitored through reporting and dashboards. Work with the members of Paycom's Insights and Reporting team to create said dashboards and reports.
• Working in conjunction with Paycom's marketing automation and campaign team to create, build, and optimize a nurture path for new social prospecting leads to go through. This involves engagement through email, display, and social.
• Develop broad company knowledge needed to route non-sales inquiries to the proper functions such as technical support and account management.
• Monitor the sales follow-up of social generated prospecting leads and managed internal escalation process of leads. managed internal escalation process of leads.

Education/Certification:

• Bachelors Degree in Business, Communications, or related field

Experience:

• 3 years experience in social media monitoring
• Previous experience using CRM software
• Deep familiarity with social media platforms including, but not limited to LinkedIn, Twitter, Facebook, and Instagram is required.
• Familiarity with online software review sites, including, but not limited to G2 Crowd, Trust Radius, and Software Advice.
• Previous experience creating structured processes in a former role.

PREFERRED QUALIFICATIONS

Experience:

• Experience in a service support role

Skills and Abilities:

• Strong verbal and written communication skills
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Process-oriented and technologically astute
• Ability to communicate effectively with Team Members and Management
• Must be detail-oriented with a proven track record of error free work
• Strong organizational skills
• Must be able to work independently and problem solve
• Ability to prioritize tasks effectively
• Team player with strong interpersonal skills
• Strong technical aptitude in learning new software quickly
• Ability to thrive in a fast-paced environment
• Good work ethic and time management
• Professional demeanor and appearance
• Ability to handle a number of high priority projects simultaneously and effectively

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc